Theft of EBT Funds Plummets 84% Following New Security Measures

San Diego County officials have reported a remarkable decline in the theft of electronic benefits transfer (EBT) funds, which has dropped by 84% since the introduction of enhanced security measures, including the issuance of new chipped cards. This significant reduction in theft was announced on Thursday, marking a year since the California Department of Social Services implemented these changes.

In March 2023, the state rolled out new EBT cards equipped with chips similar to those found in credit cards. These cards feature an expiration date, a security code, and personal information relocated to the back for improved security. The changes are aimed at protecting recipients of CalFresh, CalWORKs, and General Relief, who rely on these benefits for essential needs.

The county has also introduced a new app that allows recipients to manage their accounts more effectively. Additionally, a streamlined process for resetting the PIN numbers of compromised cards has been implemented.

Alberto Banuelos, the interim director of the county’s Self Sufficiency Services, emphasized the importance of these measures, stating, “This drastic decline in theft shows what we can do when we work together across jurisdictions.” Banuelos added that every recipient deserves peace of mind regarding the safety of their benefits, a commitment the county has pursued for decades.

The state’s initiative coincided with local efforts to combat EBT theft. In March 2025, a pilot program was introduced in the county mandating forced PIN resets for cardholders whose accounts had been compromised. This program successfully reduced theft by 80% among approximately 30,000 individuals affected.

Currently, around 405,000 residents in San Diego County are eligible for EBT cards. CalFresh recipients utilize these cards to purchase nutritious food, while CalWORKs and General Relief customers depend on cash aid to help meet their essential needs, such as food, housing, and clothing.

Officials have clarified that neither the state nor the county will ever request card or PIN information via phone calls or text messages, reinforcing the importance of vigilance among recipients.

The improvements in EBT security come amidst a broader context of concerns regarding fraud, particularly as public benefits theft had previously caused significant distress among low-income Californians. The ongoing collaboration between state and local agencies is aimed at ensuring the integrity of these vital assistance programs.

These developments reflect a concerted effort to enhance security measures that protect the most vulnerable members of society. As the situation evolves, continued vigilance and cooperation will be crucial in maintaining these gains in security for EBT recipients throughout California.