Surrey GP Surgery Achieves ‘Outstanding’ Rating Again After CQC Review

A GP surgery in Surrey has been awarded an “Outstanding” rating for the second consecutive time following a detailed inspection by the Care Quality Commission (CQC). This recognition underscores the centre’s commitment to patient care and operational excellence.

The CQC inspectors praised the surgery for its focus on putting patients at the heart of every service it provides. Their report highlighted various aspects of the centre’s operations, indicating that the staff consistently deliver high-quality healthcare while ensuring accessibility and support for all patients.

Exceptional Care and Community Engagement

During the inspection, the CQC team noted the surgery’s strong emphasis on community engagement and patient feedback. The report stated that “the centre puts people at the heart of everything it does,” reflecting a culture where patient needs drive decision-making. This approach has led to an environment where individuals feel valued and cared for, significantly enhancing their overall healthcare experience.

Dr. Sarah Johnson, the principal GP at the surgery, expressed her gratitude for the recognition. “We are incredibly proud of our team and the care we provide to our patients. This achievement reflects the hard work and dedication of our staff,” she said. The surgery’s commitment to continuous improvement and adaptation to patient feedback was also commended in the CQC report.

The positive evaluation comes shortly after the surgery implemented several new initiatives aimed at improving patient access and treatment efficiency. These initiatives have included extended hours for appointments and increased availability of telehealth services, which have proven critical in meeting the needs of the community, especially during the ongoing challenges posed by the pandemic.

Commitment to Quality and Safety

The CQC’s assessment also examined the surgery’s governance and safety practices. Inspectors found that protocols were in place to ensure patient safety and quality of care. Regular staff training and development programs were highlighted as essential components in maintaining high standards.

The surgery serves a diverse patient population and has consistently reported high satisfaction rates. According to the latest patient surveys, over 90% of patients expressed confidence in the care provided, a statistic that reinforces the surgery’s reputation within the community.

Such accolades not only enhance the surgery’s standing within the NHS but also serve as a model for other healthcare facilities striving for excellence. With the ongoing support from the NHS and local community, the surgery aims to maintain its high standards and continue delivering outstanding healthcare services.

This latest CQC rating aligns with broader efforts within the NHS to prioritize patient-centered care across all health services. As healthcare systems worldwide adapt to changing needs, the commitment demonstrated by this Surrey GP surgery offers a promising example of what can be achieved through dedication and community focus.