Cruise Passengers Voice Discontent Over Hidden Fees and Upselling

Cruise passengers are expressing growing dissatisfaction with the increasing trend of hidden fees and upselling tactics employed by several cruise lines. Many travelers have taken to social media to share their frustrations, highlighting experiences where they felt misled by the promise of all-inclusive packages. This discontent reached a peak when a passenger recounted her experience aboard an MSC cruise, where she faced significant upselling on spa treatments, igniting a wider conversation online.

The discussion began when a user on Reddit shared her grievances, prompting a flurry of similar complaints from fellow cruisers. One user noted, “I have personally been on two Norwegian cruises, and my biggest complaint is the nickel-and-diming.” She described an older ship equipped with an arcade where not all games were included, despite the availability of a daily access pass. The dissatisfaction extended to beverage packages as well, where not all drinks were covered, leaving passengers feeling frustrated.

Many repeat cruisers reported that charges they had not encountered previously were being introduced. “My travel companions, who had been on this ship before, said this was a new charge as their last trip everything was truly inclusive,” another user mentioned. This sentiment has led to a call for recommendations on cruise lines that honor their all-inclusive promises.

Discussions among users revealed varying opinions on different cruise lines. One user highlighted the negative experiences with NCL, while praising luxury lines such as Regent Seven Seas Cruises and Seabourn for their more inclusive approaches. “We travel exclusively on Regent and Seabourn. Almost everything is included from specialty restaurants. One price includes airfare and cruise,” they shared, suggesting that higher-priced options generally offer fewer upselling issues.

Passengers also identified Virgin Voyages as a cruise line that minimizes additional costs, stating, “Virgin doesn’t nickel and dime — there are no gratuities, and all specialty dining is included.” This approach has made them a favored choice among those seeking a simpler, more transparent experience at sea.

Even budget-conscious travelers weighed in on their strategies for avoiding upselling traps. “All ‘budget-friendly’ cruise lines are going to upsell everything. Luxury cruise lines are going to be closer to all-inclusive,” one user advised. They suggested that clear communication about spending limits can help navigate these additional charges.

In contrast, Disney Cruise Line received commendations for its all-inclusive offerings. Passengers noted that, aside from a WiFi package, most amenities, including soda and room service, were provided at no extra charge.

Despite the allure of luxury cruises, not all experiences are without issue. An unsettling revelation surfaced when TikTok user Amber Olivia shared that crew members often use coded language over loudspeakers to discreetly communicate emergencies without alarming passengers. For instance, “Code Alpha means it’s something to do with medical,” she explained, raising eyebrows among viewers regarding the presence of below-deck morgues on many ships.

As travelers embark on their next voyages, the takeaway is clear: it is essential to thoroughly examine the fine print of cruise packages. With hidden fees potentially lurking beneath the surface, passengers are encouraged to remain vigilant and informed, ensuring a smoother sailing experience while protecting their wallets.