Why Delta Air Lines Remains a Top Choice for Frequent Flyers

Delta Air Lines continues to be a favored choice among frequent flyers, particularly for those based in major hubs like New York City. As the second largest airline in North America by passengers carried, Delta offers a range of benefits that appeal to travelers seeking loyalty rewards and consistent service.

Frequent flyers often weigh their options between various airlines, and for many, the decision boils down to personal experience and available rewards. For instance, while travel editor Kyle Olsen opts for United Airlines due to its San Francisco hub, others, including myself, remain loyal to Delta, especially given its dominance at New York’s LaGuardia and JFK airports. After more than 25 years of flying with Delta, I have developed a clear understanding of the advantages and practical benefits associated with this airline.

Examining Airline Loyalty in Today’s Market

The notion of airline loyalty has been debated among industry experts, with many claiming it is becoming obsolete. High costs for achieving elite status, overcrowded lounges, and limited upgrade opportunities have led some to suggest that travelers should focus on accumulating transferable credit card points instead of airline miles. While this may be true for occasional travelers, those who fly frequently can still find value in maintaining loyalty to a single carrier.

As a Delta SkyMiles member since 2000, I have accumulated an impressive flight history, totaling over 900,000 miles across Delta’s fleet. This experience has revealed a consistent level of service, with staff often recognizing my frequent-flyer status. Such recognition translates into tangible benefits, including upgrades and priority treatment during delays.

Delta also boasts a comprehensive global network. Dominating the New York City market, Delta operates nearly one-third of flights at JFK and over 41% at LaGuardia. Its membership in the SkyTeam alliance further enhances its reach, allowing access to partner airlines such as Air France, KLM, and Virgin Atlantic, among others. This extensive network ensures that I can earn or redeem SkyMiles on many of my preferred routes.

In terms of punctuality, Delta holds a strong position. According to the Bureau of Transportation Statistics, in 2024, Delta was the most punctual major carrier in the U.S., with 82% of flights arriving on time. This reliability is crucial for frequent travelers who rely on timely connections.

Maximizing Benefits through Delta Credit Cards

Delta’s co-branded credit cards, issued by American Express, offer valuable perks even for those who do not fly frequently. For occasional travelers, the Delta SkyMiles® Gold American Express Card provides a complimentary checked bag and has no annual fee for the first year, making it an attractive option. Given that Delta charges $35 for the first checked bag, this card quickly pays for itself.

For more dedicated Delta flyers, I recommend considering the Delta SkyMiles® Reserve American Express Card and Delta SkyMiles® Platinum American Express Card. These cards help accumulate Medallion Qualification Dollars (MQDs), which are essential for achieving elite status. The Delta Reserve card, in particular, is beneficial for frequent flyers seeking lounge access, allowing entry to Delta Sky Clubs and offering additional benefits that justify its $650 annual fee.

Both the Reserve and Platinum cards provide the advantage of a complimentary checked bag on Delta flights. Additionally, upon card renewal, members receive a companion certificate that allows one person to fly free (excluding taxes and fees) when purchasing a ticket, further enhancing the value of these credit cards.

The Reserve card also increases the likelihood of complimentary upgrades to first class, with members enjoying upgrades on approximately 60% of North American flights. Furthermore, Diamond Medallion members receive Global Upgrade Certificates, enabling upgrades on long-haul flights, enhancing the overall travel experience.

Delta’s in-flight entertainment is another notable advantage. Every Delta aircraft, except for regional jets, features individual entertainment displays, a benefit not offered by all U.S. carriers.

Despite these strengths, Delta does face challenges, particularly in the variability of its business class product, known as Delta One. While some aircraft offer exceptional seating, others fall short compared to competitors like United Airlines. Nevertheless, exclusive access to Delta One lounges enhances the experience for business class travelers, making them some of the best in the industry.

In conclusion, Delta Air Lines provides a range of advantages that cater to frequent flyers. Its extensive network, commitment to punctuality, and valuable loyalty program make it a strong contender in the airline industry. For those who prioritize travel efficiency and rewards, Delta remains a compelling choice.